Refund policy
Online Returns
We want you to love your new purchase. If you don’t love it, just send it back — it’s that easy! We will gladly accept unworn, unwashed and unused merchandise in new sellable condition for a full refund within 60 days of your purchase. All items must be in their original packaging or box and have all original tags attached. All returns must be authorized through our Return Portal before mailing them back. Unauthorized returns will not be accepted. We recommend sending all returns with a trackable shipment, as we are not responsible for any lost packages. All returns must be sent in either a bag mailer or a separate shipping box.
Items returned after 60 days of purchase, in unsellable used condition, or missing any of the original packaging will not be accepted. These items will be disposed of or returned at the customer’s expense. Tights, socks, body-care products and makeup must be unopened and unused to be eligible for return. Purchases of underwear, dance belts, earrings, ballet barres and special orders are final sale. Shipping charges are non-refundable.
We do not offer exchanges for online orders through our Return Portal. If you need to make an exchange, we recommend returning the item purchased and placing a new order. You can also visit our Toronto store to return or exchange your online purchases. Refunds will be issued to the original form of payment used for your order.
$10 Canadian Returns
We want to take the hassle out of returns. Just follow the instructions in our Return Portal to receive your return authorization in three easy steps:
- Enter your order number and email to begin your return request.
- Select the items you would like to return and the reason for the return.
- Select your return shipping method and click confirm.
Upon approval, you will receive an email within 1–2 business days with instructions to complete your return. Approved Canadian-bound returns are eligible for a $10 prepaid return label; the cost is automatically deducted from the value of your return. You can also choose a different return method of your preference at your own cost. International returns are not eligible for the $10 prepaid label.
Please make sure all returns are in original condition and follow our return policy guidelines. Your return will likely find a new home with another dancer, so please take care when packaging and sending your items back to us. All returns must be sent in either a bag mailer or a separate shipping box. Once we receive your return, allow up to 3 business days for our shipping department to process it. You will receive an email as soon as your refund has been issued.
Unauthorized returns will not be accepted by our shipping department. If you have any questions about your return, please contact customer service before requesting authorization.
Click here to start your return.
In-Store Returns + Exchanges
We want you to love your new purchase. If you don’t love it, just bring it back to our Toronto flagship store for a refund or exchange — it’s that easy! We will gladly accept unworn, unwashed and unused merchandise in new sellable condition for a full refund or exchange within 60 days of your purchase. All items must be in their original packaging or box, have all original tags attached, and be accompanied by your original receipt.
Items returned after 60 days of purchase, in used condition, or missing any of the original packaging will not be accepted. Tights, socks, body-care products and makeup must be unopened and unused to be eligible for return. Purchases of underwear, dance belts, earrings, ballet barres and special orders are final sale. Promotional discounts are only valid for the duration of a sale; exchanges made after a sale ends will not receive the promotional discount.