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Dancewear Return & Exchange Policy: In Store & Online

In-store Returns & Exchanges

If you are not satisfied with the item you purchased please bring it back to our flagship Toronto store location. We accept returns and exchanges up to 30 days of the purchase date to receive a full refund or store credit. All items must be unused, in their original packaging, with all attached tags and boxes, and must be accompanied with your original receipt. We do not accept returns on undergarments, tights, special orders, or sale items.

Online Returns & Exchanges

If you are not satisfied with the item you purchased just send it back to us. We accept returns within 30 days of the purchase date on items that are unused, in their original packaging and with all attached tags and boxes.

Just send the item(s) back to us via the mail with a copy of your invoice stating whether you would like to exchange the item for something else or return it for a refund.  If you are exchanging an item please include the item, size, and color you would like to exchange for.  As soon as we receive the original item you are returning in the mail we will ship out the exchange or credit back your card.

Items returned after 30 days of purchase, in used condition, or missing any of the original packaging will not be accepted.  We do not accept returns on undergarments, tights, or sale items. Shipping charges will not be refunded on any returned or exchanged items unless the item is defective or if there was a shipping error.

Online purchases may be returned or exchanged in any of our store locations. Refunds will go directly to your credit card that was used in your online purchase and will not be given at the store.

Free Exchange Shipping

Online orders being exchanged will be mailed back to you free of charge via Canada Post Expedited Parcel for Canadian bound exchanges only.  If you are exchanging an item please include the item, size, and color you would like to exchange for.  As soon as we receive the original item you are exchanging at our warehouse we will ship out the exchange to you free of charge. The only provinces currently excluded from free exchanges are Yukon, Northwest Territories and Nunavut. The only product currently excluded from free exchanges are Rac n Roll dance bags. Exchanges for international orders will be charged for the return postage.

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