The payment methods available for your order are shown at checkout and include VISA, MAsterCard, American Express, PayPal, Apple Pay, Google Pay, and others. For your security, never send payment-card information through email or a contact form.

All of our prices are in Canadian dollars (CAD). You are able to view prices in other currencies, but all orders will be processed in Canadian dollars.

Any applicable sales tax is calculated at checkout based on the order and delivery destination. International orders may also be subject to duties, import taxes, brokerage charges or other destination-country fees.

Contact us as soon as possible and include your order number. We will do our best to make any changes to your order prior to shipping. Once your order has shipped we will not be able to make any changes.

Check the spam or junk folder for the email address used at checkout. Order history can also be found when you log into your customer account. If you still cannot find the confirmation, contact us with your name and the email address used for the order.

Eligible Canadian orders over CAD 150 before tax qualify for free standard shipping. Rac n Roll dance travel bags are excluded. See Shipping Information for complete and current details.

Write a clear and concise answer to guide Online orders are prepared at our warehouse in Toronto, Ontario, Canada.

Orders are prepared on business days and usually dispatch within 1–2 business days. We will contact you if an order discrepancy requires your attention.

Available shipping methods, prices and delivery estimates are shown at checkout based on the products in your order and the delivery address. The delivery estimate begins after dispatch and does not include order-processing time.

When your order ships, we will email the tracking information available for the selected service. Customers with an account can also review recent order information after signing in.

Check the delivery location, community parcel compartment and any delivery notice, then contact the carrier using the tracking number. If you still need help, contact Dancewear Centre.

Yes. International destinations and shipping methods are shown at checkout when available.

The recipient is responsible for any duties, import taxes, brokerage charges or other destination-country fees that were not collected at checkout. These charges are separate from the purchase made with Dancewear Centre.

Eligible merchandise may be returned within 60 days of purchase when it is unworn, unwashed, unused, in new sellable condition, in its original packaging or box, and has all original tags attached. Review Returns & Exchanges before returning an item.

Start the return through the Start Your Return button on the Returns & Exchanges page. Every mailed return must be authorized before it is sent. Use a trackable shipping method because Dancewear Centre is not responsible for parcels lost in return transit.

Underwear, dance belts, earrings, ballet barres, special orders and products identified as final sale are not returnable. Tights, socks, body-care products and makeup must be unopened and unused. See the complete Returns & Exchanges page for all conditions.

Approved returns shipped from within Canada may use a $10 prepaid return label. The $10 label cost will deducted from the total refund. The fee may be waived when Dancewear Centre confirms an incorrect shipment or defective product. Customers may instead use another trackable return method to return their items at their own cost.

Online exchanges are not available through the Return Portal. Return the eligible item for a refund and place a new order for the preferred size, colour or product. Eligible online purchases may also be returned or exchanged at our Toronto store, subject to the return policy.

Eligible in-store purchases may be returned or exchanged within 60 days with the original receipt. The merchandise must meet the same new, sellable-condition, packaging and tag requirements described in the Returns & Exchanges policy.

After an approved return reaches our shipping department, allow up to three business days for inspection and processing. The refund is issued to the original payment method, and you will receive an email when it is processed. Your bank or card provider may need additional time to post the credit.

Contact us promptly with your order number, a description of the issue and clear photos when relevant. Keep the item and its packaging until our team provides instructions. If Dancewear Centre confirms an incorrect shipment or defective product, the Canadian return-label fee may be waived.

Select the product’s colour, size and any other options to view availability for that exact variant. Availability can change until checkout is completed.

When restock notifications are available, the product page displays a notification option after you select an out-of-stock variant. A notification option does not guarantee that the product will be reordered or reserved.

Contact us with the brand, style, colour and size you need. If a special order is possible, we will confirm the price, prepayment requirement, estimated timing and final-sale terms before the order is placed.

Start with the product-specific Size Guide because dancewear and dance-shoe sizing varies by product, brand and intended fit. See Product Sizing Help or contact us before ordering if you need help interpreting a size chart. Sizing guidance is not a fit guarantee.

Availability can change throughout the day, and an online listing does not guarantee that every colour and size is available in store. Contact us before making a special trip for a specific product or variant.

A remote recommendation cannot confirm a safe pointe-shoe fit. Pointe shoes must suit the individual dancer’s feet, strength, training, technique and padding. Read our Pointe Shoe FAQs for overall fit and pointe shoe understanding or book an in-store pointe shoe fitting if you are able to come to our Toronto store.

Appointments are recommended, and walk-ins are welcome. Multiple fitters are always on staff each day, but availability may not always be immediate if you do not have an an appointment. Book a pointe shoe fitting to reserve a time and reduce the chance of waiting during busy periods.

Allow approximately 30–60 minutes. Please arrive at least one hour before closing so there is enough time for a complete fitting, especially for a first pair of pointe shoes.

Bring your current pointe shoes if you have them, the toe pads and accessories you normally wear, and any fit notes or requirements from your dance teacher. Review our Pointe Shoe FAQs before your visit.

Free in-store pickup is available when it is offered at checkout. Wait for the ready-for-pickup email before visiting, and bring your order number and photo identification.

Dancewear Centre is located at 1150 Sheppard Avenue West, Unit 11, Toronto, Ontario M3K 2B5. Visit Contact Dancewear Centre for directions and current contact information.

Current store hours are listed on the Contact Dancewear Centre page. Hours can change on statutory holidays, so call before visiting if you need to confirm.

Free customer parking is available in the plaza.

Yes, we have 5 change rooms.

Purchase a Dancewear Centre gift card online or in-store. Delivery and redemption details are provided on the product page.

Check the offer dates, minimum purchase, eligible products, customer and geographic requirements, and whether the offer can be combined with another promotion. If the code should apply, contact us before completing the order.

Browse Sale + Clearance, follow us on Instagram, and subscribe to our newsletter for offer announcements.

Visit MyDancewear & Studio Wholesale Programs for program details, application information, login help and studio support