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Customer FAQ: Dancewear Centre Canada

Find the answers to some of our most commonly asked questions regarding our store and shopping online.

Toronto Flagship Store Location

Yes, our flagship store location is located at 1150 Sheppard Avenue West, Unit 11 in Toronto. Visit our Contact Us page to view more information about our store as well as hours and directions.

Dancewear Centre is located at 1150 Sheppard Avenue West, Unit 11 in Toronto.  We are on the North side of Sheppard Avenue and just West of Dufferin Street.  View a map and direction on our Contact Uspage.

Dancewear Centre maintains regular store hours that can be found on our Contact Us page.  The store will be closed on most statutory holidays.

Yes, we are located in a plaza that has over 100 free parking spots for all custoemrs.

We accept VISA, MasterCard, Debit, and Canadian cash payments.

We accept in-store returns and exchanges up to 30 days after purchase. All returns and exchanges must be accompanied with your original receipt and all items need to be in their original condition and packaging. Full conditions and restriction can be found on our Return Policy page.

Purchases of body care products, makeup, underwear, bras, dance belts, sale items, opened tights, and special orders are final sale and are not eliganble for returns or exchanges. Full conditions and restriction can be found on our Return Policy page.

Yes, prices online and in-store are the same.

Online Ordering & Checkout

We accept VISA, MasterCard, American Express, ApplePay, and GooglePay.

All of our prices are in Canadian dollars.

On the product page, once the colour, size and width of a product are selected, there will be a notification above the Add To Cart button which will let you know how many of that item are currently in stock.

Products that are out of stock are not to be purchased at that time.  Once a size and colour are selected for an out of stock item, a notify me email will appear where you can receive an automated email as soon as your product is back in stock.  Items that do not have a notify me email means that these items are discontinued and are not able to be reordered.

Yes, we are able to order in any products from our suppliers. There is no extra cost to do so. Just send an email from the Contact Us page to let us know what you would like to order, and a customer service representative will respond to you shortly.

Taxes will be charged in accordance with the shipping location and will be charged at the rate of that Province. Shipments sent outside of Canada will not be charged tax.

Yes, each product page will have a Size Guide link that will have sizing recommendations for that product. Sizing does vary and these recommendations are to be used as a guide only and will not reflect the correct fit for everyone.

 If you need to change an order once placed, please Contact Us immediately. We will do our best to make any changes to your order prior to shipping. Once your order has shipped we will not be able to make any changes.

Yes, dancewearcentre.com is encrypted with the latest web technologies and is certified Level 1 PCI DSS compliant.

Online Shipping

Yes, orders over $100 before tax that are shipping within Canada are eligable to ship free via Canada Post Expedited service.  Find information on certain restrictions here.

Orders ship out during the week from Monday – Friday. Orders placed by 10 AM will likely ship out the same day, while orders placed later in the day will usually ship the following shipping day.

We ship via Canada Post and FedEx.  You will have the option of choosing real time shipping quotes during your check out process from both carriers in both regular and express options.  

Shipping cost will vary depending on what is being shipped and where the shipment is going. Real time shipping quotes from Canada Post and FedEx will be provided during checkout that will show the shipping cost and estimated shipping transit times.  These estimated times to not include the time it takes to pick and pack your order.

Shipment times will vary depending on where the shipment is going and the shipping option chosen during checkout. Real time shipping quotes from Canada Post and FedEx will be provided during checkout that will show the estimated shipping times of your order. Please keep in mind that these times are the estimates for once your order has shipped from our warehouse and does not include the usual one business day to pack and process your order. Orders destined for the GTA and immediate surrounding areas will generally arrive in one business day after it has been dispatched from our warehouse.

You will receive an email as soon as your order has shipped which will include the tracking number of your package. You will be updated during the transit of your package and will be able to receive alerts as soon as your order has been delivered. If you do not receive a tracking number email please contact us.

Once your order has been shipped you will receive an email notification which will include your shipment’s tracking number. If you have made an account with dancewearcentre.com you can also log in and view your recent order information to retrieve your order’s tracking number as well.

Yes, during check out you are able to select free in store pickup for your order.  Your order's pick up location will be at our Toronto flagship store location. You will receive an email once your order has been packed and is ready for pick up. Please schedule to pick up your order within two weeks of being notified.

Yes, dancewearcentre.com ships worldwide via Canada Post and FedEx.

Any shipment sent outside of Canada may be subject to your country's duties and taxes. These charges are separate from your transaction with Dancewear Centre and you will be responsible for all associating fees.

Online Returns, Exchanges, and Order Cancellations

We accept in online returns and exchanges up to 30 days after purchase. All returns and exchanges must be accompanied with your original receipt and all items need to be in their original condition and packaging. Full conditions and restriction can be found on our Return Policy page.

Purchases of body care products, makeup, underwear, bras, dance belts, sale items, opened tights, and special orders are final sale and are not eliganble for returns or exchanges. Full conditions and restriction can be found on our Return Policy page.

Yes, Dancewear Centre will not pay the return shipping cost unless the item is defective or if there was a shipping error.

Please send the items back with a copy of your receipt stating whether you would like to return the items for a refund or if you would like to make an exchange. Returns will be credited back to the original card used to place your order. For exchanges, please write on the receipt what you style, colour and size you would like to exchange for.  Once our shipping department receives your exchange, you will be notified if there is any difference in price for the exchanged items. Your exchange will ship from our warehouse free of charge via Canada Post Expedited Parcel for Canadian bound exchanges only.  Exchanges for international orders will be charged for the return postage. Full instructions can be found on our Return Policy page.

If you wish to change your order please email us immediately. We will make every effort to make the proper alterations to your order. If your order has already been shipped it cannot be cancelled or changed. In this case you will need to follow the return policy instructions to return your items.

As soon as we receive your return in the mail we will credit back the credit card from your initial purchase. You will receive an email once the refund has been issued to your card. Please allow a few business days for the refund to appear on your credit card statement.

As soon as we receive your exchange in the mail we will ship out your exchanged item in approximately one business day. You will receive an email with a new tracking number once your exchange has shipped. Arrival times will vary depending on where the shipment is going and the shipping option chosen.

DANCE IS LIFE. LIVE YOUR PASSION.